Refund policy

Privacy Policy – MECAB

Effective Date: 12 January 2026
Last Updated: 12 January 2026

MECAB (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, WhatsApp service, Facebook Messenger, mobile communications, or chauffeur services.

By using MECAB services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• Contact number (mobile / WhatsApp)
• Pickup and drop-off locations
• Date and time of travel
• Vehicle preference
• Any information you voluntarily provide during booking or communication

b. Communication Data

• Messages exchanged via WhatsApp, Facebook Messenger, or other digital platforms
• Booking confirmations and service-related communications

c. Technical Information

• IP address (website usage only)
• Browser type and device information
• Date and time of access

2. How We Use Your Information

Your information is used strictly to:

• Process and manage ride bookings
• Calculate fares and provide price estimates
• Communicate booking details and service updates
• Assign drivers and manage operations
• Improve service quality and customer experience
• Respond to customer inquiries or support requests

We do not sell or rent your personal data to third parties.

3. WhatsApp & Messenger Communications

By contacting MECAB via WhatsApp or Facebook Messenger, you consent to receive messages related to:

• Booking confirmations
• Fare details
• Ride updates
• Customer support communications

MECAB complies with Meta (WhatsApp & Facebook) messaging policies and does not send promotional messages without user consent.

4. Data Sharing & Disclosure

We may share your information only when necessary, including:

• With drivers or operational staff to fulfill your booking
• With service providers (e.g., messaging or mapping services) strictly for operational purposes
• When required by law, regulation, or legal request

All third parties are required to maintain the confidentiality of your data.

5. Data Security

We take reasonable technical and organizational measures to protect your information against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

While we strive to protect your data, no method of electronic transmission is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfill bookings
• Maintain operational records
• Comply with legal or regulatory obligations

Once no longer required, data is securely deleted or anonymized.

7. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Opt out of non-essential communications

To exercise these rights, please contact us using the details below.

8. Cookies (Website Only)

MECAB’s website may use cookies to improve user experience and analyze traffic. You can disable cookies through your browser settings if you prefer.

9. Changes to This Policy

MECAB reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions about this Privacy Policy or your data, please contact:

MECAB Customer Support
📧 Email: support@mecab.co
📞 Phone / WhatsApp: +92 329 121 9999